We're here to help! Our knowledge base is filled with articles that helped borrowers just like you
Q.
How do I access and download my documents?
Your documents page stores important records related to your mortgage. These may include statements, tax documents, insurance notices, delinquency letters, and payoff-related documents. When a document is available, it will appear in your list of documents shown on the page with a title and date.
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Q.
How do I make a mortgage payment as a guest?
You can make a one-time mortgage payment online without logging in by using pay as a guest. You'll need your loan number and a few identifying details to submit the payment.
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Q.
What is My Loan Number and Where Can I Find It?
Your loan number is typically included on official loan communications, such as: Statements, Welcome or transfer letters, Other servicing-related notices. If you're unsure where to find it, support can help confirm it for you.
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Q.
What do I need to do to register my account?
To register, you'll need your loan number, the last 4 digits of your Social Security number, and the ZIP code of the property tied to your loan.
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If you are facing financial difficulty and have trouble paying your mortgage, there may be different options available to you depending on your situation. We will work with you to find the right option for your circumstances. Learn More
Disaster Resources
Find help if you have been impacted by a disaster. Search Now
Options to Avoid Foreclosure
Are financial challenges impacting your ability to make your mortgage payments? Resources are available. Learn Your Options
Counseling
Use our locator or call (800) 569-4287 to find job search and employment services, utilities assistance, and credit counseling in your area. Search Now
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Overview of the Roles and Relationship: Benchmark Mortgage, ServiceMac, and HavenWallet™
Benchmark Mortgage: The owner of your loan and may provide additional homeownership and mortgage opportunities.
ServiceMac: Provides certain mortgage servicing functions on behalf of Benchmark Mortgage.
HavenWallet™: The technology platform powering this website, providing a single place for you to manage your mortgage online.
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